Stenia & Botel: Terms and conditions

1. DEFINITIONS
In this document the following capitalized terms shall have the meaning as described below:

Check-In Date: Check-In Time:

The date of arrival and check-in by the Guest as agreed pursuant to the Hotel Booking. The check-in time is, in accordance with Clause 3.1, at three (3:00) p.m. local time at the Location on the Check-In Date.

Check-Out Date: Check-Out Time:

The date of departure and check-out by the Guest as agreed pursuant to the Hotel Booking. The check-out time is, in accordance with Clause 4.1, before twelve (12:00) p.m. (noon) local time at the Location on the Check-Out Date.

Clause:

A clause in these Terms and Conditions.

Contracting Party:

The person or legal entity that enters into the Hotel Agreement with STENIA. The Contracting Party shall also be understood as the party that according to these Terms and Conditions, any separate contract entered into between that party and STENIA, or pursuant to Dutch law, is legally and financially liable for a Guest and will undertake all the obligations towards STENIA pursuant to or arising from the Hotel Agreement.

Deposit:

The deposit to be paid by the Contracting Party fora Hotel Semester Stay or Hotel Co-stay as provided by Clause 5.17

Booking Details:

The details of the relevant Hotel Booking, amongst others specifying the type of booking (e.g. Hotel Stay, Hotel Extended Stay, Hotel Semester Stay, Group Booking), the Check-In Date and the Check-Out Date, the room type, the room rate (including VAT and excluding any city tax, unless indicated otherwise during the booking process) and the details of the Contracting Party and Guest(s).

Group Booking:

A Hotel Booking concerning ten (10) or more rooms.

Guest:

The person who enjoys the use of the hotel services provided by STENIA and/or its affiliates in connection with the Hotel Agreement. He/she will be the same person as the Contracting Party, except when the Hotel Booking is made by a third party (person or legal entity) on behalf or for the benefit of the relevant guest.

Hotel:

The operating hotel depending on and determined by the selected location in the Hotel Booking process.

Hotel Agreement:

The agreement regarding hotel services concluded between STENIA and the Contracting Party pursuant to the Hotel Booking, in accordance with Clause 2.

Hotel Booking:

A booking made by the Contracting Party in accordance with Clause 2 to make use of the hotel services provided by STENIA.

Hotel Fee:

The fee to be paid by the Contracting Party to STENIA for the hotel services rendered pursuant the Hotel Agreement, including VAT and excluding any city tax.

Hotel Co-stay:

A Hotel Booking that is available for two Guests that stay for a minimum of three (3) months and a maximum of twelve (12) months.

Hotel Extended Stay:

A Hotel Booking that is available between fourteen (14) nights and twelve (12) months.

Hotel Semester Stay:

A Hotel Booking only available to Semester Guests. Hotel Semester Stays have a fixed Check-In Date and fixed Check-Out Date.

Hotel Stay:

A Hotel Booking that is available for one (1) night up to twelve (12) months.

House Rules:

House rules as referred to in Clause 6 and available on STENIA website.

Location:

The location of the Hotel.

Semester Guest:

A Guest who is registered at a university or similar educational institution in accordance with Clause 12.1 and for whom a Hotel Semester Stay has been made.

2. BOOKING PROCESS
2.1 A Hotel Booking, save for any Group Bookings, can be made online on the available websites or directly with the reservations department of STENIA (e.g. by telephone or email). The Hotel Agreement is concluded by STENIA' acceptance of the Contracting Party's offer, regardless of whether the Contracting Party makes this offer through a Website or via email, telephone or any other means of communication. In case of an oral agreement between STENIA and the Contracting Party such as in case of booking via telephone, STENIA will provide the Contracting Party with a written confirmation (which includes by email).

2.2 A Group Booking can only be made through the reservations department of STENIA (e.g. by telephone or email). STENIA will provide the Contracting Party with a Group Booking contract reflecting the Booking Details of that Group Booking (e.g. in the form of a 'Group Booking Agreement' or 'Partnership Agreement'). Upon receipt of a copy of the Group Booking contract which has been signed by an authorized legal representative of the Contracting Party, STENIA will confirm the Group Booking by email (or other written confirmation). To the extent that these Terms and Conditions conflict with the terms and conditions of such Group Booking contract, the latter will prevail to the extent of the

2.3 These Terms and Conditions apply to all Hotel Agreements entered between the Contracting Party and STENIA. By making the Hotel Booking, the Contracting Party (i) undertakes to fulfill and comply with  these Terms and Conditions and the House Rules and (ii) ensures that each Guest is informed and fully adheres to the Terms and Conditions and the House Rules. The Contracting Party, whenever different from the Guest, is also aware that it shall remain responsible and liable for any breaches of Terms and Conditions and House Rules by the Guest, unless otherwise agreed with STENIA.

2.4 In the event of overbooking situations, STENIA shall be entitled to offer the Contracting Party alternative hotel accommodation of at least comparable quality to the accommodation to be offered pursuant to the Hotel

lf the Contracting Party does not accept this offer; the Contracting Party will be entitled to terminate the Hotel Agreement with immediate effect. STENIA shall not be liable for any form of damages.

3. CHECK-IN PROCEDURE
ALL TYPES OF STAY
3.1 Unless agreed otherwise. STENIA will make the room available to the Guest on the Check-In Date at three (3:00) p.m. local time at the Location.

HOTEL SEMESTER STAY AND HOTEL CO-STAY
3.2 In case of a Hotel Semester Stay or a Hotel Co-stay, the Contracting Party shall within forty-eight (48) hours after the Check-In Time perform a room inventory check or procure that Semester Guest performs this inventory check. Any missing elements or damaged items shall be indicated in writing to STENIA. lf the Contracting Party is not the Semester Guest. the written notification of missing items or damages can be made by the Semester Guest on behalf of the Contracting Party and, in the absence of any written indication to the contrary issued by the Contracting Party, the notification made by the Semester Guest will be deemed made on behalf of the Contracting Party. lf no written notification of any missing elements or damaged items has been made to STENIA by either the Semester Guest or the Contracting Party, it shall be deemed that no such missing elements or damaged items exist, and neither the Semester Guest nor the Contracting Party shall have the right to make further claims in this respect.

4. CHECK-OUT PROCEDURE
ALL TYPES OF STAY
 4.1 Unless agreed otherwise by e-mail through info@steniabeheer.nl, the Guest must check out on the Check-Out-Date before twelve (12:00) p.m. (noon) local time at the Location (the Check-Out Time).

HOTEL SEMESTER STAY AND HOTEL CO-STAY
4.2 In case of a Hotel Semester Stay or a Hotel Co-stay, on the Check-Out Date but before the time of check-out, STENIA and the Contracting Party or the Semester Guest shall jointly perform a room inventory

4.3 Any outstanding part of the Hotel Fee and/or outstanding payments (including payments in relation to missing items and/or damages) due at any title by the Contracting Party will be deducted from the Deposit.

4.4 STENIA shall repay the Deposit (or remainder thereof after a deduction pursuant to Clause 3) to the Contracting Party minus any outstanding amounts only after:

4.4.1 Receiving evidence of either the Guest's deregistration from the municipality or evidence of their updated registration with the municipality (if applicable); and

4.4.2 The inventory form is complete.

4.5 STENIA cannot process the return of the Deposit until these two requirements (to the extent applicable) are fully complete. In the event that the deregistration or updated registration is not evidenced within 6 (six) months after the Check-Out Date, the Deposit will no longer be refundable. Please note that failure to update your registration details in general may lead to an investigation by the municipality and potential

4.6 In the event that the Deposit repayment has failed because the bank account of the Contracting Party is no longer active, expired, is blocked, or for any other reason not working, STENIA shall inform the Contracting Party, who shall promptly indicate another bank account to which the Deposit or remainder thereof can be

5. PAYMENTS
HOTEL STAY
5.1 In case of a non-refundable Hotel Stay, the entire amount of the Hotel Fee shall be paid at the moment of booking the Hotel

5.2 In case of a refundable Hotel Stay, the Hotel Fee shall be paid at the latest the night before the Check-In

5.3 City tax will be charged subject to the local municipality rules applicable to the The Contracting Party will pay the relevant city tax for all Guests (fixed rate or percentage rate) at the moment of check-in.

5.4STENIA does not cover any commission costs incurred via online payments or other third-party bookers (for example: travel agencies) for the Contracting Party. STENIA will not charge the Contracting Party or the Guest any commission costs for payments made in the Hotel at check-in, at check-out or during the stay (note that the credit card company may apply separate charges to the cardholder for example in respect of foreign exchanges).

5.5 STENIA has the right to retain and, if appropriate, to pledge any goods that the Guest keeps in the Hotel as long as the Contracting Party has not fulfilled all of its (payment) obligations to STENIA.

5.6 Failure to pay on time will subject the Contracting Party to all related extrajudicial and pre-litigation costs, as well as all court costs, in accordance with applicable local

5.7 Any payment to STENIA must be made in Euro. STENIA only accepts payments by debit card, credit card or via iDEAL. STENIA reserves the right to refuse payment by bank cheque, cash, giro acceptance form or other means of payment, or to attach conditions to their

HOTEL EXTENDED STAY
5.8 In case of a non-refundable Hotel Extended Stay, the Hotel Fee shall be paid at the moment of booking the Hotel Extended

5.9 In case of a refundable Hotel Extended Stay, the Hotel Fee shall be paid at the latest fourteen (14) days before the Check-In

5.10 City tax will be charged subject to the local municipality rules applicable to the Hotel. The Contracting Party  will pay city tax for all Guests (fixed rate or percentage rate) either at check-in, or on a monthly basis depending on the duration of the Hotel Booking and such to be determined by STENIA in its sole

5.11 lf a Guest provides sufficient evidence of his/her registration with the local municipality where the Hotel is situated, the Contracting Party (if not the same as that Guest) is entitled to receive a refund of city tax for that Guest for the period of time the Guest was registered with the relevant Please note that Guests who stay for a period longer than four (4) months and who are not already registered with the local municipality are legally required to register with the local municipality.

5.12 STENIA does not cover any commission costs incurred via online payments or other third-party bookers (for example: travel agencies) for its Contracting Party. STENIA will not charge the Contracting Party or the Guest any commission costs for payments made in the Hotel at check-in, at check-out or during the stay (note that the credit card company may apply separate charges to the cardholder for example in respect of foreign exchanges).

5.13 STENIA has the right to retain and, if appropriate, to pledge any goods that the Guest keeps in the Hotel as long as the Contracting Party has not fulfilled all of its (payment) obligations to STENIA.

5.14 Failure to pay on time will subject the Contracting Party to all related extrajudicial and pre-litigation costs, as well as all court costs in accordance with applicable local rules

5.15 Any payment to STENIA must be made in Euro. STENIA only accepts payments by debit card, credit card or via iDEAL. STENIA reserves the right to refuse payment by bank cheque, cash, giro acceptance form or other means of payment, or to attach conditions to their

HOTEL SEMESTER STAY AND HOTEL CO-STAY
5.16 Payments of the Hotel Fee concerning a Hotel Semester Stay or a Hotel Co-stay will be invoiced monthly and must be paid in accordance with the payment term(s) stated on the invoice.

5.17 For each Hotel Semester Stay and Hotel Co-stay, a Deposit of €500,00 (five hundred euro) shall be paid when booking the Hotel Semester Stay. The purpose of the Deposit is to secure STENIA' claims against the Contracting Party and/or the Guest resulting from the Hotel Agreement or in connection with the stay of a Guest, in particular claims relating to payment of the Hotel Fee, including in case of cancellation, and damages culpably caused by the Guest during the term of the Hotel Agreement.

5.18 Subject to applicable local rules, if a payment is not (fully) received, or is received late, a late payment fine of a minimum €25,00 (twenty five euro) will be charged and access to the room may be blocked.

5.19 Subject to applicable local rules, if an invoice of (an instalment of) the Hotel Fee is not paid within four (4) weeks after the payment has become due, the amount of the unpaid invoice(s) may be deducted from the Deposit, regardless of STENIA' other rights including a termination of the Hotel Agreement in accordance with its terms. In case of such deduction, the Contracting Party will remain liable for the payment of any unpaid fees not covered by the amount of the Deposit. STENIA will provide the Contracting Party with an invoice to this extent. Unless STENIA terminates the Hotel Agreement. This invoice will also include the amount fora new Deposit equal to one (1) month of the Hotel

5.20 In the event the Contracting Party fails to live up to its payment obligation in time, STENIA reserves the right to terminate the Hotel Agreement. In such case, the payment obligation for the agreed term will continue unabridged and will be subtracted from the

5.21 In case of a Semester Stay or Hotel Co-stay, City tax will not be charged by default. Registration as a resident is mandatory in the Netherlands if the Guest is planning to stay longer than four (4) months. The Guest must provide STENIA with a copy of his/her registration with the city within three (3) weeks after the Check-In Date. lf the Guest cannot provide proof of registration or provides this evidence late, STENIA will charge city tax for  the period from the Check-in Date until evidence of registration is received, or over the full stay if no evidence of registration is received, and if necessary deduct it from the Deposit.

5.22 STENIA reserves the right to increase the Hotel Fee in case of an increase in VAT or any other taxes, provided that STENIA will only increase the Hotel Fee as required to fully apply the then applicable tax rate(s).

5.23 STENIA does not cover any commission costs incurred via online payments or other third-party bookers (for example: travel agencies) for its Contracting Party. STENIA will not charge the Contracting Party or the Guest any commission costs for payments made in the Hotel at check-in, at check-out or during the stay (note that the credit card company may apply separate charges to the cardholder for example in respect of foreign exchanges).

6. HOUSE RULES
6.1 STENIA has a set of House Rules to preserve order and peace in the The House Rules are available at the reception of the Hotel and can be downloaded from www.steniabeheer.nl/hotel-house­rules.

6.2 lf the Guest or someone accompanying him/her violates the House Rules or acts in such a way that the order and peace or normal operation of STENIA are jeopardized, STENIA will set a reasonable deadline to remedy the situation or send the Guest a warning. lf the deadline or the warning remain unsuccessful, STENIA has the right to terminate the Hotel Agreement extraordinarily without notice the Guest and anyone accompanying him/her must leave the Hotel upon first request. STENIA will then also be entitled to terminate the Hotel Agreement in accordance with Clause 9.2 or Clause 9.3. STENIA is entitled to terminate the Hotel Agreement extraordinarily without a prior warning or deadline in cases specified by law, in particular, if the deadline or warning obviously does not promise success or the immediate termination is justified for other reasons under consideration of the mutual interests.

6.3 For the well-being of the Guests, or health and safety reasons STENIA may change at any time, and at its sole discretion, the House Rules. Any such modification will be made available at www.steniabeheer.nl/hotel-house-rules and at the reception of the Hotel and will be effective immediately upon such posting of the updated House Rules to the Stenia Website and placing at the reception of the Hotel.

7. MAXIMUM LENGTH OF STAY
7.1 STENIA does not offer permanent accommodation. STENIA offers a maximum length of stay of twelve (12) months. lf a Guest/Semester Guest has stayed in the hotel for twelve (12) months, he/she will be entitled to return to the hotel only after the expiry of a period of twelve (12) months following the Check-Out Date. lf a Guest stays longer than twelve (12) months at STENIA (e.g. by alteration of a document or in any other way), he/she shall be liable for all damages incurred by STENIA as a result

8. GUESTS RIGHTS TO CANCELLATION / NO SHOW
8.1 Prior to the Check-In Date, the Contracting Party has the right to terminate the Hotel Agreement (and thus cancel the Hotel Booking) only in accordance with this Clause

HOTEL STAY AND HOTEL EXTENDED STAY
8.2 In the event of a refundable Hotel Booking relating toa Hotel Stay, the Contracting Party is entitled to terminate the underlying Hotel Agreement (and thus cancel the Hotel Booking) until three (3:00) m. local time at the Location on the day before the Check-In Date, without any charge. Any amount already paid will be refunded to the Contracting Party. This termination right lapses if the Contracting Party does not terminate the Hotel Agreement before three (3:00) p.m. on the day before the Check-In Date by written declaration to STENIA

8.3 In the event of a refundable Hotel Booking relating toa Hotel Extended Stay, the Contracting Party is entitled to terminate the underlying Hotel Agreement (and thus cancel the Hotel Booking) either until seven (7) or fourteen (14) days before the Check-In Date (as indicated when making a Hotel Booking), without any Any amount already paid will be refunded to the Contracting Party. lf the Contracting Party does not terminate the Hotel Agreement before the stated seven (7) or fourteen (14) days before the Check-In Date by written declaration to STENIA, the Contracting Party is only entitled to cancel the Hotel Booking relating toa Hotel Extended Stay prior to Check-In and thereby withdraw from the Hotel Agreement if it agrees to make a payment of a fee equal to the Hotel Fee for the first seven (7) or fourteen (14) nights of the Hotel Extended Stay.

8.4 In the event of a non-refundable Hotel Booking relating toa Hotel Stay or a Hotel Extended Stay (as indicated when making a Hotel Booking), termination of the Hotel Agreement (and thus cancellation of the Hotel Booking) by the Contracting Party will not result in any refund and any unpaid Hotel Fees remain payable in full.

HOTEL SEMESTER STAY
8.5 In deviation of Clauses 2 - 8.4, in case of a Hotel Semester Stay, the Contracting Party has the right to terminate the underlying Hotel Agreement within fourteen (14) days of receiving the confirmation email without giving any reason, after which the cancellation period will expire automatically. lf the conditions of this Clause 8.5 are met, any amount already paid by the Contracting Party will be reimbursed and any unpaid Hotel Fees are waived.

8.6 Notwithstanding the provisions of Clause 5, the Contracting Party may in case of a Hotel Semester Stay only terminate the underlying Hotel Agreement until two (2) calendar months prior to the Check-In Date. Therefore, the Contracting Party acknowledges that the right to terminate as stipulated in Clause 8.5 will automatically lapse if the confirmation email is received less than two (2) months prior to the agreed Check-In Date. In such cases, the Contracting Party will only be entitled to exercise its termination rights under Clause 8.7.

8.7 In case the Contracting Party did not make use of the cancellation right as stated in Clause 8.5, the Contracting Party is entitled to cancel the Hotel Booking (except from a Hotel Booking relating to Clause 8.8 below) prior to Check-In and thereby withdraw from the Hotel Agreement if it agrees to make a payment of (i) an administration fee of EUR 210,00 and (ii) the Contracting Party is entitled to terminate the Hotel Agreement prior to Check-In only if the Contracting Party agrees to make a payment of 100% of the Hotel Fee for the three (3) subsequent calendar months following the month in which STENIA received the notice of termination, unless the remaining period of the Semester Stay at the time of cancellation is shorter than three (3) months in which case the cost of the shorter remaining period of the Hotel Semester Stay will apply.

HOTEL CO-STAY
8.8 In deviation of Clauses 8.2-8.4 and 8.6-8.7, in case of a Hotel Co-stay, the Contracting Party has the right to terminate the underlying Hotel Agreement until one (1) calendar month prior to the Check-In Date without giving any reason, after which the cancellation period will expire automatically. lf the conditions of this Clause 8.8 are met, any amount already paid by the Contracting Party will be reimbursed and any unpaid Hotel Fees are waived.

8.9 In case the Contracting Party did not make use of the cancellation right as stated in Clause 8.8, the Contracting Party is entitled to cancel the Hotel Booking prior to Check-In and thereby withdraw from the Hotel Agreement if it agrees to make a payment of a fee equal to ninety (90) calendar days of the Hotel Co-stay (the same policy applies to termination after the Check-in Date, see 4).

9. TERMINATION RIGHTS
9.1 After the Check-In Date, the Contracting Party and STENIA may only terminate the Hotel Agreement in accordance with the provisions of these Terms and Conditions. Unless expressly agreed otherwise, neither party is entitled to ordinarily terminate the Hotel Agreement prior to the Check-Out Date. Termination for cause in accordance with statutory provisions remains unaffected.

9.2 Notwithstanding the above, the Contracting Party of a Hotel Agreement relating to a Hotel Semester Stay may terminate that Hotel Agreement at any time by the end of the month by written declaration to STENIA if it agrees to make a payment of (i) an administration fee of EUR 210,00 (plus VAT as applicable), and (ii) 100% of the Hotel Fee for the three (3) subsequent calendar months following the month in which STENIA received the notice of termination.

9.3 lf the Hotel Agreement relates toa Hotel Extended Stay, the Contracting Party may terminate that Hotel Agreement at any time by written declaration to STENIA if it agrees to make a payment of a fee equal to the Hotel Fee for the next seven (7) or fourteen (14) nights of the Hotel Extended Stay (as indicated when making a Hotel Booking) from the day after which STENIA received the notice of  termination,  unless the remaining  period of  the Hotel Extended Stay at the time of cancellation  is shorter than seven (7) or fourteen (14) nights in which case the cost of the shorter remaining period of the Hotel Extended Stay will apply.

9.4 The Contracting Party of a Hotel Agreement relating to a Hotel Co-stay may only terminate that Hotel Agreement after a period of three (3) months after the Check-In Date. lf the Guest has stayed for at least three (3) months, the Contracting Party may terminate the Hotel Agreement by giving written notice to STENIA and taking into account a notice period of at least thirty (30) calendar days as of the date of the aforementioned

9.5 STENIA has the right to terminate the Hotel Booking towards the Contracting Party in case of a violation of the Hotel Agreement, unless the violation, given its specific nature or minor importance, does not justify this termination and its legal effects. In case of termination based on this Clause 9.5, the payment obligation for the Contracting Party towards STENIA in relation to the Hotel Booking will continue unabridged for the remaining contract period. In addition, in case of termination based on Clause 8.5 of a Hotel Agreement for a Semester Stay or Hotel Co-stay prior to the expiry of three (3) months after the Check-In Date, the payment obligation for the Contracting Party towards STENIA shall also include the city tax due for the Hotel Stay as the city tax exemption referred to in Clause 5.21 will no longer be applicable.

10. LIABILITY OF THE CONTRACTING PARTY AND OF THE GUEST
10.1 The Contracting Party is liable towards STENIA for all damages, costs, losses or other harm that has been and/or will be incurred by STENIA, any affiliate of STENIA, and/or any third party as the direct or indirect consequence of (i) any breach of the Hotel Agreement by the Contracting Party or the Guest; or (ii) any misconduct or behavior of the Guest (if different from the Contracting Party) or anyone accompanying the Guest that is in violation of the House

10.2 STENIA may file an official report with the local police in case of misconduct, criminal acts or violations of the House Rules by the Contracting Party or the Guest.

11. LIMITATION OF LIABILITY
11.1 The provision of this Clause 11 are without prejudice to any rights of the Contracting Party or the Guests under mandatory laws that cannot be deviated from. STENIA does not (intend to) exclude or limit any liability that cannot be excluded or limited under the applicable

11.2 STENIA's aggregate liability towards the Contracting Party and the Guest will never exceed the lower of (i) the value of the Hotel Agreement; or (ii) the amount actually paid out under STENIA's insurance coverage in respect of the damages suffered by the Contracting Party or the

11.3 lf harm or loss occurs as a result of the culpable failure to perform on the part of a third party whose services STENIA has engaged, such as a security or cleaning company, then STENIA' liability is limited to the compensation STENIA receives from the relevant third

11.4 lf property is removed, stolen or damaged, the Contracting Party or Guest must prove that the loss or damage to the property occurred in the Hotel as a result of the acts or omissions of STENIA or any third party STENIA has

11.5 Except as set out above in the Clauses 1 up to and including 11.4, STENIA accepts no liability for any damages, casts, losses or other harm suffered by the Contracting Party or the Guest.

11.6 STENIA is furthermore not liable to the Contracting Party for any damages, costs, losses or other harm that occurs as a result of or in connection with the Hotel Agreement or the Hotel Booking if the Contracting Party is insured, or could have been insured, against the relevant damages, costs, losses or other

11.7 Without prejudice to any of the foregoing, STENIA will be liable to the Contracting Party or the Guest (as the case may be) for the loss of or damage to goods that the Contracting Party or the Guest has placed in its custody in exchange for a fee. This liability will be limited to the current market value of the relevant goods. STENIA will however not be liable for the contents of these goods. By way of example, STENIA is liable in accordance with this Clause 11.7 for the loss of a wallet that was in its custody in exchange for a fee, but it is not liable for the damages in relation to the contents of that wallet, unless STENIA and the Contracting Party or the Guest agreed in writing on the contents at the time it was placed in STENIA's custody. STENIA expressly excludes any and all liability for any other form of damages, costs, losses or other harm, including indirect and consequential damages, costs, losses or other

11.8 STENIA is not liable for any lost or damaged luggage, personal items, mail or delivered packages, unless the guest can prove that these items were lost, stolen or damaged due to STENIA's

11.9 For the purposes of this Clause 11, any reference to STENIA includes a reference to all of STENIA's affiliates and its and such affiliates' employees, officers, directors, agents, and direct and indirect shareholders.

12. EDUCATIONAL REGISTRATION
HOTELSEMESTERSTAYONLY
12.1 Semester Guests must be registered with a university or similar educational institution, which is recognized as such by the relevant government or competent authority, and they must be able to provide proof of such registration. lf a Semester Guest cannot provide such proof of registration within four (4) weeks after STENIA's written request. STENIA may terminate the Hotel Agreement immediately and without prior notice. The provisions of Clause 9.2 or Clause 9.3

13.COMPLAINTS
13.1. The Contracting Party and/or the Guest must submit any complaints regarding an (alleged) failure of STENIA in the performance of the Hotel Agreement immediately after discovering such failure. Complaints must be submitted by email to info@steniabeheer.nl

14. FORCE MAJEURE
14.1 The term force majeure will include but is not limited to the following circumstances: epidemic disease, war, threat of war, civil strikes or sit-ins, water damage, acts of war, fire, flood, acts undertaken by the government. or general outages of gas, electricity, water or internet that make the performance of the Hotel Agreement reasonably impossible for STENIA (each a Force Majeure Event).

14.2 In case of a Force Majeure Event. STENIA is entitled to either suspend performance of the Hotel Agreement or terminate the Hotel Agreement, unless STENIA has culpably caused the relevant Force Majeure Event.

14.3 STENIA is not liable for any damages suffered by the Contracting Party or the Guest as a result of a Force Majeure event. unless STENIA has culpably caused the relevant Force Majeure.

15. FOUND PROPERTY
15.1 All found property/ goods must be handed over to STENIA´s location manager

15.2 After the Check-out Date of a Guest. any personal belongings left in the room or any other area of the Hotel will not be kept and will be discarded or destroyed, unless by its appearance and/or value it is clear to anyone that it must be a lost item. In that case, STENIA will store the item fora maximum of three (3) months. Where reasonably possible, STENIA shall inform the Contracting Party about the lost item and will request if and how it will be retrieved by the Contracting

15.3 The Contracting Party may request STENIA to send such item(s) to the Contracting Party. STENIA is not obliged to adhere to such request. but if it does, the Contracting Party shall bear the risk and costs of the shipping of such item. STENIA may request the Contracting Party to pay these costs in advance. Lost items will not be returned in case of any outstanding

16. CHANGE, USE AND LETTING OF ROOMS
16.1 STENIA is at all times entitled to transfer a Guest to a different room of a similar type for operational reasons.

16.2 Only the Guest is permitted to make use of the relevant hotel room.

16.3 The Contracting Party and Guest(s) are explicitly prohibited to let or otherwise grant others the right to use any room in the Hotel (including via Airbnb, Wimdu, etc.). In case of a breach of this provision, the Contracting Party will forfeit an immediately due and payable penalty of EUR 500,00, without STENIA's right to claim from the Contracting Party any damages STENIA or any of its affiliates suffers as a result of breach of this Clause 3 by the Contracting Party or the Guest. STENIA may deduct the penalty and any damages from the Deposit. Furthermore, STENIA is in such case entitled to terminate the Hotel Agreement immediately by notice in writing.

16.4 Letting or otherwise granting the right to use the room to others shall be considered making considerably adverse use of the room and entitles STENIA to extraordinarily terminate the Hotel Agreement with immediate.

17. ENTERING ROOMS
17.1 Unless the Contracting Party or the Guest clearly indicates its objection, STENIA's personnel may enter the room while the Guest is not present.

17.2 STENIA needs to be able to enter a room for legal reasons (particularly health related regulations) if the room stays vacant for a longer period. The Contracting Party hereby agrees (where necessary on behalf of the Guest) that STENIA may enter the room for these purposes without the Guest being present and without prior notice. Therefore, the Contracting Party must inform, or procure that the Guest informs STENIA of any period during which a room will stay vacant for a period of five (5) days or

17.3 In addition to Clauses 17.1 and 17.2, STENIA's staff, upon reasonable prior notice to the Guest, has the right to enter the room of a Guest in his/her presence for maintenance, security, and other legitimate reasons, including reasonable inspections. In case of imminent danger or order from Public Authorities, STENIA always has the right to enter a room without prior notice and without the Guest being present.

17.4 Letting or otherwise granting the right to use the room to others shall be considered making considerably adverse use of the room and entitles STENIA to extraordinarily terminate the Hotel Agreement with immediate

18.CHANGE OF TERMS AND CONDITIONS
18.1 STENIA reserves the right to change, modify or revoke any provision of the Hotel Agreement, these Terms and Conditions with prior consent of the Contracting Party. Changes will become binding vis-à-vis the Contracting Party after being sent to the Contracting

18.2 The latest version of the Terms and Conditions is always available at reception of the Hotel and is published on the website steniabeheer.nl/hotel-terms-conditions

19.APPLICABLE LAW AND VENUE
19.1 The Hotel Agreement, these Terms and Conditions, the House Rules as well as any additional agreement(s) entered into between STENIA and the Contracting Party regarding the performance of hotel services shall be governed by the laws of the Netherlands. Any disputes arising out of or relating to this Hotel Agreement shall be brought exclusively before the competent court located in Amsterdam, unless the Contracting Party within one month from being informed by STENIA chooses for dispute resolution by the court that would be competent in accordance with the applicable law. The foregoing does not affect the Contracting Party's statutory.

20.0NLINE DISPUTE RESOLUTION
20.1. As a company which offers a Hotel Agreement via the internet, STENIA is under a statutory obligation to inform any Contracting Party and Guest (that made a Hotel Booking by Website and) who is a consumer about the existence of the platform for online dispute resolution provided by the EU Commission. The platform can be accessed via the following link: http://ec.europa.eu/consumers/odr/. However, STENIA will not participate in a proceeding before a consumer dispute resolution body.

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